Introducing MyRide by GMT
MyRide by GMT is a new flexible-schedule, flexible-route service in Montpelier. Operated by GMT, MyRide features technology-enabled vehicles that provide curb-to-curb service, taking you when and where you need to go.
Passengers can book trips online HERE, by phone by calling 802-223-7287 (option 2), and via the MyRide by GMT app.
MyRide is an on-demand travel concept that takes multiple passengers heading in the same direction and books them into a shared vehicle.
To schedule a ride you can use the MyRide by GMT app or can phone the GMT Call Center (802) 223-7287, Monday-Friday from 7:00AM – 6:00PM and Saturdays from 8:00AM – 6:00PM. Customer Service reps in the call center and at the Montpelier Transit Center are available to assist. Any calls before 7:45AM will be directed to the Customer Service Rep at the Montpelier Transit Center, Monday-Friday and on Saturdays. Please select option “2” to speak with someone regarding your MyRide by GMT trip.
You will simply give your current location and destination and the app or Call Center will match you with a vehicle going your way. A MyRide vehicle will pick you up at your location, or the nearest safe location as indicated, and drop you off at your destination. Now for the clever bit; our algorithms provide journey times that are comparable to a taxi and much more convenient than other modes of travel, making public transportation easier than ever before! Your ride, your way!
If you need assistance with registering for MyRide by GMT, contact GMT at 802-223-7287 or by emailing firstname.lastname@example.org.
Where does MyRide operate?
Effective April 12, 2021: Due to safety concerns on State/Main Streets, GMT is assigning “virtual” bus stop locations. What this means, passengers who are booking a trip from locations on either street will be asked to walk to a nearby safe location to meet their vehicle. Passengers who are unable to walk to the nearest location can contact GMT when booking or if booking through the app, can add a note for the driver to alert them.
Stop locations include:
- State Street at Visitor’s Center
- Governor Aiken Ave at Baldwin St.
- Montpelier Transit Center
- State St. at Northfield Savings Bank
- State Street at Subway
- Main Street at Inn at Montpelier
- Main Street at 148 Main St.
- State Street at alla vita
- E. State Street at Vermont League of Cities and Towns
- E. State Street at Vermont Center for Independent Living
- Main Street at City Hall
- Main Street at Rabble Rousers
- Main Street at Montpelier Shaws Bus Stop
- Main Street at Citizens Bank
|The app is giving me a message that “no vehicle is available at this time”, what does that mean?||If a trip you are trying to schedule doesn’t fit into the ride plan, the app will give you that error. If you have flexibility, you can go back into the trip plan and try another time.
GMT is working on a solution where, instead of getting that error, the app will instead offer you a time that would be available.
|How does MyRide by GMT work?||MyRide by GMT is a flexible-route, flexible-schedule service. Schedule your ride using the MyRide by GMT app on your smartphone, iPad, with the Customer Service rep at the Transit Center, or you can phone GMT’s call center.
You’ll always get an accurate estimate of your pickup and drop-off time before booking. Demand-Response riders will continue to need to request a ride 24-hours in advance.
For all other riders, our goal is to pick you up within approximately 15-30 minutes of your request. Like the current bus service, when you use MyRide by GMT there will be other passengers on the vehicle. You will be taken to your destination as quickly as possible, sometimes making other stops along the way.
In April 2021, GMT will be making improvements to the booking platform. Currently, when a passenger books a MyRide trip, they are given a 15 minute pick-up window. We are implimenting a change that will instead give passengers a 15 minute booking window. The goal is to improve the experience for passengers without access to a smartphone.
|What Areas are Served by MyRide?||MyRide is replacing the current Montpelier Hospital Hill, the Montpelier Circulator, and the Capital Shuttle routes. The service area includes most of Montpelier and destinations in Berlin, including CVMC, the Berlin Mall, Granger Road and Shaw’s. Other GMT routes will not be affected.|
|How much does MyRide by GMT cost?||Due to COVID-19, GMT services are currently free. When we re-institute a fare, the following fare structure will apply to MyRide by GMT:
|What times does MyRide by GMT operate?||MyRide by GMT will operate:
|When does MyRide by GMT start?||MyRide by GMT began January 4, 2021 and is a 2-year pilot project.|
|How Many Passengers will I Share a Vehicle with?||The number of passengers you will share a journey with varies based on vehicle capacity and your chosen destination! Our vehicles currently (due to COVID-19) can accommodate 9 riders.|
|How far in advance do I have to schedule my ride?||Now: Our goal is to pick you up within approximately 15 minutes of your request. You’ll always get an accurate estimate of your pick-up time and your drop-off time while booking.
In-Advance & Recurring Rides: For riders with regular work, shopping, social or medical appointments, you can set-up recurring trips in the MyRide app. All trips will be verified by the MyRide app ahead of the trip. If you are using a smartphone, all MyRide vehicles will be able to be tracked at their current location.
|How do I book a trip?||MyRide by GMT App on your smartphone, online using an internet browser, or at the GMT Transit Center kiosk.
Don’t have a smartphone? Phone GMT’s call center (802) 223-7287, option 2, to book a ride. We’ll let you know the best pick-up and drop-off locations, as well as the ETAs – estimated time of arrival and drop-off for your ride.
|How do I pay?||
|How will I know my trip is safe during COVID-19?||Face Masks Required: All passengers riding on GMT vehicles will be required to wear a cloth face covering, this includes children 2 and older.
Please note: Due to the fluctuating nature of the COVID-19 pandemic, current procedures are subject to change. All COVID-19 related information can be found here.
|What if I have a question or comment about the MyRide by GMT pilot project?||
|Does MyRide accommodate wheelchairs?||All MyRide vehicles are fully accessible and can accommodate wheelchairs and other mobility devices.|
|What if MyRide Doesn’t Service my Location?
||Riders who require a closer pick-up and drop-off on MyRide can request curbside pick-up when possible. Vehicles will stop on the street or driveway closest to your location. Riders must still be able to get from the building to the vehicle and enter/exit the vehicle without assistance from the driver.|
|Are Animals Permitted on MyRide Vehicles?
||Trained service animals are welcome on MyRide vehicles. Other pets must be in an approved pet carrier.|
|What Else Should I Know?
||All MyRide by GMT customers are subject to the GMT Code of Conduct, found here.|
An on-demand transport solution for Montpelier brought to you by Green Mountain Transit in partnership with the Sustainable Montpelier Coalition, City of Montpelier, Vermont Department of Transportation, and support from other community partners.